Refund Policy

1. Eligibility for Returns & Exchanges

Items are eligible for return or exchange within 30 days of the delivery date, provided they meet the following conditions:

• The item must be unused, unwashed, and in the exact condition received.

• The item must be in its original packaging.

(Note: Custom or personalized items are final sale and cannot be returned unless defective.)

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2. Return Process

To initiate a return or exchange, contact help@runarstore.com with the order number and reason for the request. Instructions and the designated return address will be provided upon approval.

• Return Shipping Costs: Customers are responsible for paying return shipping costs, except in cases of damaged or incorrect items. Shipping costs are non-refundable.

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3. Refunds

Once the returned item is received and inspected, notification of approval or rejection will be sent via email.

• If approved, the refund will be processed automatically to the original method of payment within a specified number of days (typically 10-15 business days).

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4. Damaged or Defective Items

If an item arrives damaged or defective, photographic evidence must be submitted to help@runarstore.com within 7 of delivery. Replacements or full refunds for damaged items will be issued following verification.